Cancellation and Refund Policy

Last updated: May 9, 2024

At Zaagat, we strive to provide a seamless shopping experience for our customers. This Cancellation and Refund Policy outlines our procedures for canceling orders and processing refunds.

1. Order Cancellation

You may cancel your order for eligible products under the following conditions:

• Before Shipment: If your order has not yet been shipped, you may request cancellation by contacting our customer support team at info@zaagat.com or on WhatsApp at 7261060746. We will make every effort to accommodate your request, subject to the status of your order.
• After Shipment: If your order has already been shipped, it cannot be canceled. In such cases, you may not accept the delivery.

2. Refund Eligibility

Refunds may be issued under the following circumstances:

• Cancellation: If your order is canceled before shipment, we will issue a full refund to the original payment method within 7 business days.
• Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or issue a refund, depending on product availability and your preference.
• Return of Eligible Products: We do not offer any return or replacement of products under normal circumstances.

3. Refund Process

Goods once sold are not refunded. In rare situations refunds will be processed using the original payment method used for the purchase. Depending on your financial institution, it may take additional time for the refund to reflect in your account.

4. Contact Us

If you have any questions or concerns about our Cancellation and Refund Policy, please contact our customer support team at info@zaagat.com. We are here to assist you and ensure your satisfaction with our products and services.

Thank you for choosing Zaagat. Your trust and satisfaction are important to us.